EduSaksham values your trust and adheres to ethical standards in gathering, using, and safeguarding any information you provide.
User Provided Information
The Application/Website/Services/products records the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, email address, phone number, password and your ward’s educational details; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into its system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as “Information” in this Policy.
EduSaksham may use this Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. EduSaksham will request you when it need more information that personally identifies you (personal information) or allows us to contact you.
EduSaksham will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials.
EduSaksham will, at all times, provide the option to you, not to provide the Personal Information or Sensitive Personal Information, which it seeks from you. Further, you can, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to it, to use such Personal Information or Sensitive Personal Information. Withdrawal of the consent by you is required to be sent in writing to us at the contact details provided in this Policy below. In any such event, EduSaksham or the Company fully reserves the right to withdraw further usage of the Application/Website or provide any further Services/products thereunder to you.
Automatically Collected Information
In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true for most Mobile applications, EduSaksham also collects other relevant information as per the permissions that you provide.
EduSaksham uses an outside payment gateway processing company to bill you for the goods and services availed by you. These companies do not retain, share, store or use personally identifiable information of you for any other purpose.
Use of your Personal Information
EduSaksham uses the collected Information to analyse trends, to conduct research, to administer the Application/Services and products, to learn about each user’s learning patterns and movements around the Application/Services and products and to gather demographic information and usage behaviour about its user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and its Services. EduSaksham will share your information with third parties only in the ways that are described below in this Policy.
EduSaksham may use the individual data and behaviour patterns combined with personal information to provide you with personalized content, and better your learning objectives/experience. Third parties provide certain services which we may use to analyze the data and information you provide to personalize, drive insights and help it better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. EduSaksham does not sell, trade or rent your Information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. EduSaksham may at times provide aggregate statistics about its customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information.
EduSaksham will occasionally send email notices or contact you to communicate about its Services, products and benefits, as they are considered an essential part of the Services/products you have chosen.
EduSaksham may disclose Information:
- As required by law, such as to comply with a subpoena, or similar legal process;
- To enforce applicable ToU, including investigation of potential violations thereof;
- When it believes in good faith (doctrine of uberrima fides) that the disclosure is necessary to protect its rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
- With its trusted services providers who work on its behalf, do not have an independent use of the information EduSaksham discloses to them, and have agreed to and adhered to the rules set forth in this Policy;
- To protect against imminent harm to the rights, property or safety of the Application/ Website/EduSuccess Knowledge Systems Pvt. Ltd. or its users or the public as required or permitted by law;
- With third party service providers in order to personalize the Application/Website/ Services/products for a better user experience and to perform behavioural analysis;
Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with EduSaksham.
Access to your Personal Information
EduSaksham will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, it will provide an obvious way for you to access and change your profile from its Application/Services/Website/products. EduSaksham adopts stringent security measures to protect your password from being exposed or disclosed to anyone. Only upon you forgetting the password for its Application/Website or Services, EduSaksham will have a right to reset the same to you with your prior approval as per standard web practices.
By registering yourself, you agree to make your contact details available to Our employees, associates and partners so that you may be contacted for education information and promotions through telephone, SMS, email, WhatsApp etc.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information via email. If you do not wish to receive any such promotional emails, click on the “unsubscribe” link on the bottom of the email.
EduSaksham may alert you by email or phone (through SMS/Call) to inform you about new service offerings or other information which it perceives might be useful for you.
When you use certain features on its website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on its forums this information may become publicly available.
How long does EduSaksham retain user data?
Currently, EduSaksham retains user data while an account is active and for at least three years afterwards. It may alter this practice according to legal and business requirements. For example, it may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, it may shorten the retention period for some types of data if needed to free up storage space.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").We use the information that we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
When you access EduSaksham Website, its servers automatically record information that your browser sends whenever you visit a website. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the user behaviour which help us to enhance the services and product.
When you send an email or other communication to EduSaksham, it may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
EduSaksham believes that, every user of our Application/Services/Products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/Products/Website. By registering with it, you are expressly consenting to its collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Disclaimer: Some of EduSaksham features and services may not function properly if your cookies are disabled.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While EduSaksham are concerned about safeguarding the confidentiality of your Information. EduSaksham provide physical, electronic, and procedural safeguards to protect Information it processes and maintain. An illustration being, EduSaksham limits access to this Information to authorized employees only who need to know that information in order to operate, develop or improve its Application/Services/products/Website. we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.